Xfinity Call Logger
v0.3.31.1
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⚙ Settings
🎉 Sale Celebration ▾
🎨 Theme ▼
✦ Play Display Font ▼
↔ Layout Width ▼
🎯 Calendar Token ▼
Your piece on the board — shown on today's space.
📅 Schedule ▼
Sets which days appear as work days on the calendar.
Work Days
💬 Tooltips ▼
Hover tooltips on buttons, fields, and stats. Useful for learning and debugging.
🔔 Call Back Alerts ▼
Alerts fire when a callback is within that many minutes of its scheduled time.
Fiscal Month
Select a month to view or edit its goals, chargebacks, and PTO. Only the current month affects live stats.
✦ PTO Hours ▼
Every 8 hrs of PTO adds +5% to your progress toward each goal — reflecting time you weren't on the phones. A ✦ appears on boosted stats.
hours
🎯 Monthly Goals ▼
Role:
⬇ Charge Backs ▼
Units lost to disconnects this month. These are subtracted directly from your monthly totals — revenue can go negative.
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Import Previous Tracker
Load call history from your old Excel tracker (Sheet11). Rows without a valid DATE are skipped. Existing calls are preserved; duplicates by timestamp+account are skipped.
Google Sheets Sync
No Sale Reasons
Edit categories and reasons. Drag to reorder. Click × to remove.
User Management
Create and manage users, assign roles and supervisors, reset PINs.
Debug Tools
When enabled, tooltips show the element ID, tag, and debug info alongside the description. Requires tooltips to be on.
Known Bugs
#1
Layout width toggle breaks pill panel
When toggling layout width with the no-sale pill panel open, pills disappear and the panel renders empty. This feature has been removed — layout is now fixed at 720px.
Coming Soon
①
Call Back Sales — Correct Credit Date In Progress
Callback sales will be credited to the date the callback was completed, not the original call date. XM line activations and revenue will flow to the correct fiscal month automatically.
②
Resolution Fixes Planned
Tools to log and track resolution calls — linking fixes back to the original sale for chargeback prevention and quality tracking.
③
Dispute Reconciliation Planned
A dedicated tab for reconciling disputed charges and credits against your logged sales, with side-by-side comparison and notes for escalation.
④
Multi-User Sheets Sync In Progress
⑤
RGU Calculator Planned
A sales-focused calculator for estimating RGU value and revenue by product mix — XM, TV, CHSI, CDV, XH — with cap level goal comparison built in.
User accounts and data scoping will be handled by Sales ID. Reps enter Sales ID only — no PIN, full access to their own data. Supervisors and Admins enter Sales ID + PIN which gates the Team tab and User Management only. CORS restrictions from local file usage are blocking Sheets user writes — resolved once hosted on HTTPS.
Submit a Bug
User Reports
No user reports yet.
Syncing…
🔔
Call Back Alert
Revenue
$0
0%of $6,870
RGUs
0
0%of 123
XM Lines
0
0%of 13
TV
0
0%of 23
CHSI
0
0%of 82
CDV
0
0%of 3
XH
0
0%of 2
Calls
0
—close rate
Today
Revenue
$0
—
RGUs
0
—
XM Lines
0
need 2/day
TV
0
today
CHSI
0
today
CDV
0
today
XH
0
today
Calls
0
no calls yet
Log New Call
$0
$0
0
✘ No Sale
📞
Call Log — click any row to edit
🔍
0 calls
TimeAcct / TicketSchedRevenueRGUsCall OutcomeCall BackNotes
No calls logged yet — fill in the form above to get started
💡 Sales Tips
🎯
Lead with value, not price
Open with what the customer gains — speed, reliability, savings — before quoting a number.
📱
Always stack XM
Xfinity Mobile is the easiest add-on. Ask "how many lines does your household use?" every call.
🔁
Overcome the "I'll think about it"
Anchor to a specific concern: "What specifically would you want to think over?" — then address it directly.
📅
Schedule before you hang up
A call-back without a time is a dead lead. Lock in a specific day and time before ending the call.
⚡
Use the IE window
Introductory Eligible customers get a .75 CHSI RGU — still a win. Log it correctly and move on.
🗣 Key Phrases by LOB
🌐 WiFi / Internet
Plans: 300 Mbps · 500 Mbps · 1 Gig · 1.2 Gig · 2 Gig · Xfinity Gateway (XB6, XB7, XB8, XB10)
›Get the most reliable fiber-powered WiFi for all your connected devices in the home.Pitch
›There's no contract and your price is guaranteed for 5 years.Pitch
›Upgrade your home WiFi with Xfinity Pro for extended coverage, a cellular backup during outages, plus boost an activity like gaming, working from home, or streaming.Pitch
›Get the most intelligent WiFi and reliability for all your connected devices.Pitch
›Stay safe with Advanced Security protecting you from online threats, and WiFi motion informing you of home activity.Pitch
›Manage your home WiFi, devices, and family settings in the Xfinity app.Pitch
›A breakdown of pricing and features for our internet and mobile plans is available at xfinity.com/labels.Compliance
📱 Mobile
Plans: Unlimited · Premium Unlimited
›Get a new line of Unlimited included for 12 months.Pitch
›Cut your bill in half compared to AT&T, T-Mobile, and Verizon — a simple way to save every month.Pitch
›With Premium Unlimited for just $10 more, you can upgrade your device anytime with a guaranteed discount, get 4K video, international calling, and spam protection.Pitch
›Connect to the most reliable 5G network and get superfast WiFi in millions of locations nationwide.Pitch
›You're covered nationwide with 5G, 4G LTE, and millions of secure Xfinity WiFi hotspots — all in one powerful network.Pitch
›Who's your current mobile provider? And what does ___ lines of (that provider) cost nowadays?Discover
📺 TV & Streaming
Plans: TV Core · Sports & News TV · TV Plus · TV Premium · NOW TV · Xumo Stream Box
›Get one simple, all-in price for your TV and save $10 per month as an Xfinity Internet customer.Pitch
›Your first 4K TV Box and our award-winning voice remote is included.Pitch
›Record your favorite shows with up to 300 hours of DVR included.Pitch
›Take your entertainment everywhere and on any device with the Xfinity Stream app.Pitch
›For just $20 per month, stream 125+ live TV and OnDemand channels and get Peacock Premium included with NOW TV.Pitch
›Get hundreds of live channels, on-demand movies, and your favorite apps all in one place with Xumo Stream Box.Pitch
›Any must-have sports or shows? I'm looking for suggestions — what are you watching now?Discover
🏠 Home Solutions (Security)
Plans: Smart Home · Home Security
›Get the best value in smart home with easy-to-install cameras, 24/7 video recording, and intelligent alerts for people, pets, vehicles, and package deliveries.Pitch
›Get peace of mind with 24/7 on-demand urgent response, so you can get help when you need it.Pitch
›Control sensors, lights, locks, and thermostats all in one place with the Xfinity app.Pitch
›Get even more peace of mind with 24/7 professional monitoring from Xfinity Home Security.Pitch
›Any home security systems? How do you protect your home?Discover
📞 Home Phone (Voice)
Plans: Voice Premier
›Stay connected with friends and family across the U.S. with unlimited nationwide calling.Pitch
🔍 Discovery Questions (All LOBs)
›Besides you, who else will be using the services inside the home?Discover
›Any kids? How old?Discover
›Do you own or rent your home?Discover
›What might a typical day of using Xfinity services look like?Discover
›Any gamers? Any streaming?Discover
›What devices will you be connecting to the WiFi? Any cellphones, smartwatches, or tablets?Discover
👂 Tactical Listening (All LOBs)
›Stay focused and avoid interrupting.Listen
›Detect needs that align with Xfinity product features.Listen
›Paraphrase key points to show understanding.Listen
›Mirror customer language to personalize your pitch. Example: if they say 'My kids love Fortnite,' later say 'This plan supports gaming without lag.'Listen
👋 Openers & General
›I appreciate the call — we have wonderful promotions going on right now.Open
›How can I help today?Open
›We also keep a breakdown of features for our internet and mobile plans at xfinity.com/labels.Compliance
📋 How It Works
1
Upload Excel / CSV
Export your completed orders from the system. Supports .xlsx, .xls, and .csv.
2
Map Acct # Column
Pick which column in the export contains the account number to match against your log.
3
Select Fiscal Month
Choose the 22nd–22nd period. Only sales scheduled in that window are compared.
4
Review & Download
Results appear inline — every logged sale marked Found or Missing. Download CSV to file a dispute.
⚙ Reconciliation Setup
Schedule Call Back
+30 min
+1 hr
+2 hr
Tomorrow
X
Xfinity Call Logger
Sign in to continue
Contact your supervisor if you need access
Log Blank No Sale?
No selections were made. Log this as a No Sale call with no reason given?
⚙️
First-Time Setup
No users found. Create your admin account to get started. You can add other users afterwards.
This creates a local admin account. Connect Google Sheets to sync users across devices.
🧮 Calculator
📋 ✕
0
💲 RGU Price Calculator ✕
🌐 Internet (CHSI)
None
300 Mbps
$50
500 Mbps
$60
1 Gig
$70
1.2/2 Gig
$110
IE 75
$14.95
IE 100
$29.95
📺 TV
None
NOW
$20
Core
$65
Sports
$80
Plus
$95
Premium
$125
Add-ons▸
AOs ×$14
🏠 XH
☎ CDV
📱 Mobile Lines
0
× $45 = $0
Monthly Total
$0.00